In all of our experience in the wedding industry including some high profile weddings at some of the UKs finest venues we have never had to blog anything like this before …but unfortunately we need to make potential clients of ours aware that High Rocks in Tunbridge Wells is a no go venue for us in the future.
This has transpired because one of our clients who were booked in for their August wedding (and had paid us a substantial deposit) has been told by the venue that now they cannot use us as their own preferred DJ.The SoundProof Package that Rebecca & Matt had chosen for their wedding this August is a DJ & Photography package. The couple had read all the online reviews of our services and were further impressed by our FREE Online Event Planner which helps clients organise the music in the build up to their wedding day.
In addition we had also met them at High Rocks in 2014 to discuss the set up, uplighting and photography that we were going to provide, so their original plans have now unfortunately been disrupted just five months before their special day …
High Rocks has a number of function suites, I have actually played in all of them over the past ten years. We have also played at two friends weddings at High Rocks …click here to read a previous blog from our last wedding at the venue in 2013, this was also a SoundProof Package. We have come across this problem before there, however on all of those occasions the clients have objected and the venue has permitted us to play, until now …so the ‘rules’ at High Rocks seems to be quite an inconsistent.
As far as other suppliers are concerned …we are not sure what level of control you have over your wedding day so it would be worth checking with High Rocks first before you book your photographer, cake maker, florist or any other supplier, although I do know from experience that they have an in house member of staff who acts as the same toastmaster for the all the different weddings the venue are capable of hosting on the same day.
In this industry we work closely with a number of high end venues in London and Kent, we also have a network of clients worldwide and are always pleased to promote venues and suppliers via our blog that go the extra mile to make a couples special day exactly the way they want it to be.
We believe that a customer should have full control over their wedding and the freedom to make their own decisions, however on this occasion we feel its unfair for our clients to of spend a considerable amount of time sourcing our services, then meet us at the venue to talk over how they want their special day to be, pay us a deposit but then be told nearly 6 months later that they will have to change some of their their plans …it’s not fair on the client and its not fair on us as we have been turning work away since the client booked us.
If someone from High Rocks could get in touch with us to clarify their stance on this matter we will be happy to update and incorporate their comments into this blog …hopefully in the future the venue will ensure that they inform their customers of this situation at the outset before a booking is made, this will help avoid financial loss to both the client and the supplier as well as a considerable amount of wasted time.